Member News | The City of SLO Announces End-of-year Office Closures

The City of San Luis Obispo is preparing to temporarily close public offices, public counters, and certain facilities at the end of the year from Tuesday, December 24, 2024 through Wednesday, January 1, 2025, reopening on Thursday, January 2, 2025. 

The best way to report general issues within City limits or to request City services during this time is via Ask SLO, www.slocity.org/Ask. City services that are essential to public health and safety, such as Water, Wastewater, Fire, Police, and Transit services, will continue.Below are instructions and deadlines from specific departments for service during the end-of-year closures.

City Administration and City Clerk:

  • For questions for City Administration or the City Clerk’s Office, please email [email protected].

City Attorney:

  • Contact [email protected] and a response will be provided on the first business day (Monday-Friday, not including Christmas Day or New Year’s Day), following receipt of the request.

Community Development Department:

  • Building inspection services during this end-of-year closure must be scheduled through the City’s online self-service portal by December 20.
  • Permit applications submitted after December 20 will not be processed until after the New Year. Apply at the self-service portal at https://infoslo.slocity.org.

Finance Department:

Fire Department:

  • Report an emergency by calling 9-1-1.
  • Request non-emergency fire department assistance by calling the Non-emergency Dispatch line at (805) 781-7312.
  • Fire Permit applications submitted after December 20 will not be processed until after the New Year. Apply at the self-service portal https://infoslo.slocity.org.

Parks and Recreation Department:

Police Department:

  • Report an emergency by calling 9-1-1.
  • Request non-emergency police department assistance by calling the Non-emergency Dispatch line at (805) 781-7312.
  • Records and the police department lobby will be closed on December 24 at noon (open from 8 a.m. to 12 p.m.), closed all day on December 25, closed at noon on December 31 (open from 8 a.m. to 12 p.m.) and closed all day on January 1, 2025.

Public Works Department:

  • Report issues or request services related to public streets and facilities in SLO via Ask SLO, www.slocity.org/Ask.
  • SLO Transit will run on a modified service schedule from December 23, 2024 through January 5, 2025. For more information visit www.slotransit.org or call SLO Transit Dispatch by phone at (805) 541-2877.
  • The Parking Services Office at 1260 Chorro Street will be closed during the closure period. 

Utilities Department:

  • Limited staff will be available by phone at (805) 781-7215 from 8:30 AM to 4:00 PM during the closure period, with the exception Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Please note, staff will be unavailable for recycle plan approvals, permit finals, and in-person appointments.
  • Report water or sewer emergencies by calling the Non-emergency Dispatch line at (805) 781-7312.
  • For automated assistance with your utility bill, please call (805) 781-7133 or go to www.slocity.org/paywaterbill.